Expert Guide to Network Operations
This page provides overall guidelines and protocols for Intota experts.
If you have any questions, please
call us at 1-800-833-8055
between 8:00 a.m. and 5:00 p.m. Central Standard Time (USA).
You can also e-mail us at email@example.com.
Table of Contents:
"Quick Consulting" Events
Event Definition and Protocol
General Information [back to top]
Intota's policy is to minimize rules and complex procedures in the operation of its network of experts.
We rely on your dedication, integrity and professionalism to ensure that the
service you provide is of maximum benefit to the client.
Service Expectations [back to top]
Intota is an Internet service that provides answers to questions through consulting from a certified network of experts.
Intota is a trademark of ORC International, Inc.
As an Intota Expert, clients will expect you to provide enthusiastic service in a timely manner. If you have any client issues,
please call Intota and inform us
of the situation. If you become aware of additional client needs, please refer the client
back to us at 1-800-833-8055 for additional assistance.
If you know of another expert who may be able to assist the client, please contact
us at 1-800-833-8055 so that we can recruit him or her if qualified.
Please do not refer the client to an expert who is not associated with Intota.
You should generally be available to respond to potential client work during normal working
hours (8:00 - 5:00 in your time zone). You should make every effort
to return calls and e-mails within 24 hours.
If you will be unavailable for an extended period of time,
please contact us at firstname.lastname@example.org
so that we will know when you are unavailable.
Proprietary Considerations [back to top]
Even though most inquiries and interactions will not involve proprietary knowledge,
both you and the client are ultimately responsible for protecting knowledge
that would be considered proprietary. As an expert, you agree to hold in
confidence any knowledge that is identified by the client as confidential.
A client may ask you to sign a non-disclosure agreement identifying the
proprietary knowledge and the length of time it must be held in confidence.
Experts are not required to disclose information that is confidential or
proprietary to the expert. An expert may advise the client on how to make
arrangements for disclosure, or refer the client back to Intota.
As a general policy, you should not discuss with anyone the identity or
concerns of any Intota client, even if the information has not been
identified as confidential. However, you should feel free to discuss
non-confidential inquiries with colleagues if doing so will help in the
provision of service.
Consulting Projects [back to top]
When ORC International receives a consulting request, we evaluate it
and contact qualified experts. If we contact you, and you respond to us that you are interested and available,
an ORC representative will arrange a conference call with you and the client to determine the scope
of work (does it involve on-site consultation,
design reviews, laboratory testing, expert witnessing, in-depth research, etc.),
the schedule for the proposed project, and whether the project is a fit for you.
After this scoping call, if the project is a fit for you, you will need to let us know your rates and
requirements for the project. We will take your rates and requirements and create a proposal. When the client agrees to the proposal, you will be set up as an independent contractor of ORC and invoice and bill ORC, not ORC’s client.
To receive payments for active projects according to the rate and expense provisions of the project agreement, click
the 'Payment Forms' link in the top blue bar when you are logged into experts.intota.com. You will see a box listing
your active projects. Click the 'create new' link under Invoice Action for the appropriate project and follow the instructions.
"Quick Consulting" Events [back to top]
Rarely, you may receive an email or phone call directly from an ORC subscription client if we
determine their need is too small to justify a scoping call and can be addressed by you in an hour or less.
These requests are classified as "Quick Consulting" Events. Like all opportunities presented to you,
they are optional according to your availability and interest. These "Quick Consulting" Events have a fixed fee associated with them, which is listed in the fee schedule. If you accept and complete a "Quick Consulting" Event,
you then submit an online "voucher form" to be paid.
Message Board Messages
NOTE: Within a "Quick Consulting" Event,
clients are allowed to spend up to 10 minutes at no charge for screening to see
if you are match for their request. As long as the client is not asking for
advice and you are not providing assistance, the conversation is considered not
billable. If the client should request advice during the initial screening, tell the client
that the conversation will then be billable.
Intota provides the option for a client to remain anonymous during a "Quick Consulting" Event
by contacting you via our message board.
This option is rarely used, but in such instances, you will first receive an e-mail from ORC notifying you that a
client has submitted a question. Included in this e-mail will be a link to the web address
where you can read the client's question and submit your answer. To receive payment, you again
would go to the expert web site at http://experts.intota.com, log in,
and submit an online "voucher form".
Event Definition and Protocol [back to top]
Although project-based consulting opportunities are far more common, if you do receive and accept a
"Quick Consulting" Event, the following information applies.
An event is defined a discussion on a single subject lasting one hour or less
in length. An event may include multiple telephone discussions or emails
you may conduct with a user over a period of five or fewer business days
and also includes any “offline” time you may require for research to
effectively answer the user’s specific question. At times, a consultation
may require more than a single event charge. You are expected to assess
this at the beginning of the event and to communicate the need for additional
event charges up front with the user.
Certain events may require more or less time depending on the
complexity of the user inquiry. Should a discussion exceed a
total of one hour by a reasonable number of minutes, you are
urged to complete the event without any additional event charge.
You alone determine the “cost-value” perception that each user
always evaluates following an event with an Intota expert.
The following policy guidelines will assist you in determining
the need for additional event charges:
Always “scope” the nature of the user’s question at the beginning of each event.
It will usually be readily apparent early in your event if additional event charges are necessary.
You charge for additional events when you close out the event on the Intota expert website at
Always ensure the telephone conversation or e-mail exchanges throughout the
event with the client remain focused on the single question or subject area
that the user first engaged you.
If you choose to accept an event-based consulting opportunity, you will be paid according to the Quick Consult Event fee shown in the Fee Schedule.
Intota is committed to providing value and overall satisfaction to customers.
You, the expert, will be the determining factor in ensuring clients always find
value in Intota expert knowledge services!
|If you have further questions, contact us:
email@example.comU.S. Toll-free: 1-800-833-8055   UK Freephone: 0800 358 0101
|©2013 ORC International - All Rights Reserved.